An Analysis of the Brewing Racism Crisis at Starbucks

Last weekend I watched with sadness as an incident fueled by racism at a Philadelphia Starbucks spun out of control. We would all like to think globally diverse and revered… Read More

Courage and Assertiveness Required to Protect Corporate Reputations

As a crisis management counselor, I am often asked to wax poetic on every new sultan of sexual harassment. This is easy to do given the damning accusations released daily…. Read More

The Equifax Controversy, and the Challenge of Attacking an Entrenched Narrative

The Equifax Controversy, and the Challenge of Attacking an Entrenched Narrative

Much is being written about the Equifax data breach, even speculation that it will spell the end of using Social Security numbers as identifiers (something that many say is long… Read More

Tiger’s Situation Requires a Strong Dose of Transparency

This week the sports world confronted the news that Tiger Woods was arrested on Memorial Day for driving under the influence. I posted about the golfer’s rebranding effort last year… Read More

Volkswagen Takes Global Sales Title Despite Scandal

Volkswagen surpassed Toyota in 2016 car sales despite its diesel emissions cheating scandal. Not many analysts were predicting this turn of events when the ugly narrative came to light. VW’s successful performance was… Read More

Tiger Rebrands

Tiger Woods is planning to rejoin the professional golf tour in December after being sidelined with injuries. But at age 40, it’s also clear that he is thinking about life… Read More

What Delta Did Right

I am no fan of airline delays, but as someone who spends about 60 percent of my time traveling, I have come to learn that not all delays are created… Read More

Second Acts in Public Life

F. Scott Fitzgerald famously wrote, “There are no second acts in American lives.” Of course, he’s been proven wrong many times, and the arc of Fitzgerald’s own literary career belies… Read More

A New World for SeaWorld

I applaud SeaWorld’s new ad campaign and the fundamental changes the company has embraced. As its print ad states: “There’s no dancing around this subject. A lot has happened since… Read More

Cuba Revisited

Last week The Wall Street Journal reinforced my observation about Cuba’s readiness to establish trade with the United States, especially regarding cigar production. The Journal reports that Cuban agriculture—with its… Read More