The Path to Reopening

As organizations begin to reopen or consider reopening in the next few weeks, there is a lot of discussion about what can be done to do this effectively while prioritizing… Read More

Is It Time to Rethink How We Bank?

Congress’ repayable loan program, the centerpiece of their multi-trillion-dollar stimulus package, has been aimed to keep small businesses and their workers afloat during the pandemic. Demand was so high for… Read More

The Uncertain Return of College Sports

With most university fiscal years beginning on July 1, schools are currently scrambling to figure out how the COVID-19 crisis will affect next year’s budgets. Perhaps no higher ed sector… Read More

Conversations In Crisis: Live with Jeff Hunt

Below is a recording of the original webcast with Jeff Hunt on April 14, 2020. In this webcast, you will better understand what we as leaders can do to respond… Read More

Tito’s Turns a Crisis Into an Opportunity to Make a Positive Impact

Companies with devoted communications teams will usually have a proficient understanding of the crises that they are most likely to face. This understanding encompasses known risks within your own organization,… Read More

An Analysis of the Brewing Racism Crisis at Starbucks

Last weekend I watched with sadness as an incident fueled by racism at a Philadelphia Starbucks spun out of control. We would all like to think globally diverse and revered… Read More

Courage and Assertiveness Required to Protect Corporate Reputations

As a crisis management counselor, I am often asked to wax poetic on every new sultan of sexual harassment. This is easy to do given the damning accusations released daily…. Read More

The Equifax Controversy, and the Challenge of Attacking an Entrenched Narrative

The Equifax Controversy, and the Challenge of Attacking an Entrenched Narrative

Much is being written about the Equifax data breach, even speculation that it will spell the end of using Social Security numbers as identifiers (something that many say is long… Read More

Tiger’s Situation Requires a Strong Dose of Transparency

This week the sports world confronted the news that Tiger Woods was arrested on Memorial Day for driving under the influence. I posted about the golfer’s rebranding effort last year… Read More

Volkswagen Takes Global Sales Title Despite Scandal

Volkswagen surpassed Toyota in 2016 car sales despite its diesel emissions cheating scandal. Not many analysts were predicting this turn of events when the ugly narrative came to light. VW’s successful performance was… Read More