An Analysis of the Brewing Racism Crisis at Starbucks

Last weekend I watched with sadness as an incident fueled by racism at a Philadelphia Starbucks spun out of control. We would all like to think globally diverse and revered… Read More

From the Frontline of Fear: A Commentary on Austin’s Bombing Crisis

In recent weeks, all of us in Austin were gripped by fear and the uncertainty of a random bombing. Even after the bomber detonated himself when caught by our diligent law enforcement community, we… Read More

How Samsung’s Brand is Recovering after the Galaxy Note 7 Crisis

Previously on Conversations in Crisis and in my upcoming book, I’ve provided my perspective on how Samsung handled its Galaxy Note 7 phone battery self-ignition crisis and its brand management… Read More

A Year in Crisis: The Top Crises of 2017, Analyzed

A Year in Crisis: The Top Crises of 2017, Analyzed

I don’t know about you, but I’ve banged my hands on my desk and shouted “What were they thinking!!!” over a corporate crisis about 78 times this year. It is… Read More

Courage and Assertiveness Required to Protect Corporate Reputations

As a crisis management counselor, I am often asked to wax poetic on every new sultan of sexual harassment. This is easy to do given the damning accusations released daily…. Read More

Commissioner Got It Half Right, But Mostly Wrong

Commissioner Got It Half Right, But Mostly Wrong

The Houston Astros are one victory away from winning their first World Series in franchise history, and it’s been a crazy ride. Unfortunately, not everyone has been able to enjoy… Read More

The Equifax Controversy, and the Challenge of Attacking an Entrenched Narrative

The Equifax Controversy, and the Challenge of Attacking an Entrenched Narrative

Much is being written about the Equifax data breach, even speculation that it will spell the end of using Social Security numbers as identifiers (something that many say is long… Read More

Hurricane Harvey Illustration

Crisis Preparedness Includes Communications Preparedness: Lessons From the Arkema Experience

First of a series on crisis communications surrounding Hurricanes Harvey and Irma   As everyone now knows, Hurricane Harvey dealt record-setting blows, with devastating winds and floods, to coastal Texas,… Read More

What We Can Learn From The Korean Dilemma

Fortunately, few of us will have to deal personally with the hard decisions posed by the increasingly tense standoff on the Korean Peninsula. Most corporate decisions, thankfully, don’t involve nuclear… Read More

Drive On

Uber’s announcement that its much maligned founder and CEO Travis Kalanick was stepping down couldn’t come soon enough for many fans of the ride service.  The “toxic culture” he allegedly created and… Read More