In a crisis situation, the tension between communication and legal advisors is often at the expense of client needs. This tension can lead to conditional apologies and non-denial denials. More… Read More
Previously on Conversations in Crisis and in my upcoming book, I’ve provided my perspective on how Samsung handled its Galaxy Note 7 phone battery self-ignition crisis and its brand management… Read More
The Houston Astros are one victory away from winning their first World Series in franchise history, and it’s been a crazy ride. Unfortunately, not everyone has been able to enjoy… Read More
First of a series on crisis communications surrounding Hurricanes Harvey and Irma As everyone now knows, Hurricane Harvey dealt record-setting blows, with devastating winds and floods, to coastal Texas,… Read More
When Crisis Strikes On Everest – How Do You Respond? Dr. Ken Kamler’s response to a brutal storm that hit Mt. Everest, the world’s most forbidding peak, in May 1996,… Read More
Fortunately, few of us will have to deal personally with the hard decisions posed by the increasingly tense standoff on the Korean Peninsula. Most corporate decisions, thankfully, don’t involve nuclear… Read More
It’s very important that a company have a clear understanding of its culture before a crisis occurs. We recently led a crisis simulation at a major international corporation. Afterward, the… Read More
The tragic and heartless Manchester bombing that took so many innocent lives reminds us all that terrorism has become almost commonplace around the world. While the attacks have often occurred… Read More
The current global ransomware attack that’s playing havoc with more than 200,000 computers around the world has renewed focus on crisis management strategies for cyberattacks. These situations involve hackers installing… Read More
Within banking, oil and gas, telecommunications, pharmaceuticals, and automakers, among many other industries, there’s an irrational exuberance about the prospect of reduced regulation under the Trump administration. Some people are… Read More