Return to Competition: A New Playbook for Communicating in a COVID-19 World

I was honored to speak alongside Steve Patterson in this Pac-12 Symposium about the Return to Competition during the COVID-19 comeback. Below is a link to the video along with… Read More

What About Home Service Companies During COVID-19?

Essential businesses have faced an array challenges in keeping their employees and customers safe. Among these, home service companies are presented the uniquely formidable task of having to enter people’s… Read More

H-E-B Continues to Be a Model for Crisis Preparedness

The coronavirus outbreak has sent most grocery stores into a spiral as they try to keep up with the rapidly evolving demand. During this crisis, one supermarket has lived up… Read More

Some Quick, Practical Tips for Organizations on Communicating During the COVID-19 Crisis

Without a doubt, this is one of the most significant crises that many of us will experience in our lifetimes. Its unprecedented nature, the risks to health and economic well-being,… Read More

The Importance of Digital Listening

Crisis management is an art that takes experience and intuition to be successful. With the rise of big data in recent years, this process can now be expedited to reach… Read More

The ReLaunching of Conversations in Crisis

Conversations in Crisis is back! We are kickstarting a new chapter in the dialogue around crisis communications. We hope that this can be your go-to resource for insights, opinions, and… Read More

Getting to ‘Yes’ With Closer Legal-Communications Coordination in the Crisis Situation Room

Getting to ‘Yes’ With Closer Legal-Communications Coordination in the Crisis Situation Room

In a crisis situation, the tension between communication and legal advisors is often at the expense of client needs. This tension can lead to conditional apologies and non-denial denials. More… Read More

How Samsung’s Brand is Recovering after the Galaxy Note 7 Crisis

Previously on Conversations in Crisis and in my upcoming book, I’ve provided my perspective on how Samsung handled its Galaxy Note 7 phone battery self-ignition crisis and its brand management… Read More

Commissioner Got It Half Right, But Mostly Wrong

Commissioner Got It Half Right, But Mostly Wrong

The Houston Astros are one victory away from winning their first World Series in franchise history, and it’s been a crazy ride. Unfortunately, not everyone has been able to enjoy… Read More

Hurricane Harvey Illustration

Crisis Preparedness Includes Communications Preparedness: Lessons From the Arkema Experience

First of a series on crisis communications surrounding Hurricanes Harvey and Irma   As everyone now knows, Hurricane Harvey dealt record-setting blows, with devastating winds and floods, to coastal Texas,… Read More