H-E-B Continues to Be a Model for Crisis Preparedness
The coronavirus outbreak has sent most grocery stores into a spiral as they try to keep up with the rapidly evolving demand. During this crisis, one supermarket has lived up… Read More
Some Quick, Practical Tips for Organizations on Communicating During the COVID-19 Crisis
Without a doubt, this is one of the most significant crises that many of us will experience in our lifetimes. Its unprecedented nature, the risks to health and economic well-being,… Read More
The Importance of Digital Listening
Crisis management is an art that takes experience and intuition to be successful. With the rise of big data in recent years, this process can now be expedited to reach… Read More
The ReLaunching of Conversations in Crisis
Conversations in Crisis is back! We are kickstarting a new chapter in the dialogue around crisis communications. We hope that this can be your go-to resource for insights, opinions, and… Read More
Getting to ‘Yes’ With Closer Legal-Communications Coordination in the Crisis Situation Room
In a crisis situation, the tension between communication and legal advisors is often at the expense of client needs. This tension can lead to conditional apologies and non-denial denials. More… Read More
How Samsung’s Brand is Recovering after the Galaxy Note 7 Crisis
Previously on Conversations in Crisis and in my upcoming book, I’ve provided my perspective on how Samsung handled its Galaxy Note 7 phone battery self-ignition crisis and its brand management… Read More
Commissioner Got It Half Right, But Mostly Wrong
The Houston Astros are one victory away from winning their first World Series in franchise history, and it’s been a crazy ride. Unfortunately, not everyone has been able to enjoy… Read More
Crisis Preparedness Includes Communications Preparedness: Lessons From the Arkema Experience
First of a series on crisis communications surrounding Hurricanes Harvey and Irma As everyone now knows, Hurricane Harvey dealt record-setting blows, with devastating winds and floods, to coastal Texas,… Read More
When Crisis Strikes On Everest
When Crisis Strikes On Everest – How Do You Respond? Dr. Ken Kamler’s response to a brutal storm that hit Mt. Everest, the world’s most forbidding peak, in May 1996,… Read More
What We Can Learn From The Korean Dilemma
Fortunately, few of us will have to deal personally with the hard decisions posed by the increasingly tense standoff on the Korean Peninsula. Most corporate decisions, thankfully, don’t involve nuclear… Read More