United Airlines’ Twitter Turbulence

I always advise companies to make sure their communications have the right voice. That is, don’t sound like an overbearing, cold corporation if your goal is to project a warm,… Read More

Volkswagen Takes Global Sales Title Despite Scandal

Volkswagen surpassed Toyota in 2016 car sales despite its diesel emissions cheating scandal. Not many analysts were predicting this turn of events when the ugly narrative came to light. VW’s successful performance was… Read More

What Delta Did Right

I am no fan of airline delays, but as someone who spends about 60 percent of my time traveling, I have come to learn that not all delays are created… Read More