From the Frontline of Fear: A Commentary on Austin’s Bombing Crisis

In recent weeks, all of us in Austin were gripped by fear and the uncertainty of a random bombing. Even after the bomber detonated himself when caught by our diligent law enforcement community, we… Read More

A Year in Crisis: The Top Crises of 2017, Analyzed

A Year in Crisis: The Top Crises of 2017, Analyzed

I don’t know about you, but I’ve banged my hands on my desk and shouted “What were they thinking!!!” over a corporate crisis about 78 times this year. It is… Read More

Courage and Assertiveness Required to Protect Corporate Reputations

As a crisis management counselor, I am often asked to wax poetic on every new sultan of sexual harassment. This is easy to do given the damning accusations released daily…. Read More

Hurricane Harvey Illustration

Crisis Preparedness Includes Communications Preparedness: Lessons From the Arkema Experience

First of a series on crisis communications surrounding Hurricanes Harvey and Irma   As everyone now knows, Hurricane Harvey dealt record-setting blows, with devastating winds and floods, to coastal Texas,… Read More

Your Values Should Inform Crisis Response

It’s very important that a company have a clear understanding of its culture before a crisis occurs. We recently led a crisis simulation at a major international corporation. Afterward, the… Read More

When You Mess Up, Fess Up

In my forthcoming book on crisis management, I describe the six stages of crisis. This week United Airlines went from Stage 4, “Escalating Flow of Events,” to Stage 6, “Bunker… Read More

The Value of Authenticity and Transparency in Crisis

I always advise my clients to act with authenticity and transparency in the aftermath of crisis. Baylor University is a great illustration. Baylor’s administration and its athletics department concealed information,… Read More

Five Key Principles for Effective Crisis Management

Originally posted on SpinSucks November 8, 2016 From major product recalls, to a tsunami-triggered nuclear meltdown, to Penn State’s damaged reputation nightmare, we’ve reached a crisis management tipping point that is driven… Read More