Courage and Assertiveness Required to Protect Corporate Reputations

As a crisis management counselor, I am often asked to wax poetic on every new sultan of sexual harassment. This is easy to do given the damning accusations released daily…. Read More

Commissioner Got It Half Right, But Mostly Wrong

Commissioner Got It Half Right, But Mostly Wrong

The Houston Astros are one victory away from winning their first World Series in franchise history, and it’s been a crazy ride. Unfortunately, not everyone has been able to enjoy… Read More

Your Values Should Inform Crisis Response

It’s very important that a company have a clear understanding of its culture before a crisis occurs. We recently led a crisis simulation at a major international corporation. Afterward, the… Read More

What to do when you’ve been Trumped: Six Considerations to Survive the “Tweet Storm”

After watching the experiences of Nordstrom’s and L.L. Bean, some of my friends and clients have asked about the appropriate response if your brand is embroiled in one of President… Read More

The Advertising Didn’t Work: Inside the Battle for Minds and Rides

The headline in The New York Times opinion section: “How Austin Beat Uber.” A pitched political battle between the City of Austin and transportation networking giants Uber and Lyft resulted… Read More