Getting to ‘Yes’ With Closer Legal-Communications Coordination in the Crisis Situation Room

Getting to ‘Yes’ With Closer Legal-Communications Coordination in the Crisis Situation Room

In a crisis situation, the tension between communication and legal advisors is often at the expense of client needs. This tension can lead to conditional apologies and non-denial denials. More… Read More

Hurricane Harvey Illustration

Crisis Preparedness Includes Communications Preparedness: Lessons From the Arkema Experience

First of a series on crisis communications surrounding Hurricanes Harvey and Irma   As everyone now knows, Hurricane Harvey dealt record-setting blows, with devastating winds and floods, to coastal Texas,… Read More

Volkswagen Takes Global Sales Title Despite Scandal

Volkswagen surpassed Toyota in 2016 car sales despite its diesel emissions cheating scandal. Not many analysts were predicting this turn of events when the ugly narrative came to light. VW’s successful performance was… Read More

Lochte Saga Illustrates Tension Between PR, Legal Goals

News that Ryan Lochte is now likely to face charges in Brazil for allegedly filing a false police report gives us the opportunity to reassess his widely mocked initial apology,… Read More

Lochte Lies Leave Lasting Consequences – And Valuable Lessons for Crisis Management

(Editorial note: Olympian Jack Conger is a family friend.) With the official close of the 2016 Olympics Sunday evening, it is now abundantly clear that this year’s games will be… Read More

What Delta Did Right

I am no fan of airline delays, but as someone who spends about 60 percent of my time traveling, I have come to learn that not all delays are created… Read More

Lessons from Fukushima

In my interview with Naomi Hirose, president of TEPCO (Tokyo Electric Power Co.), he shares lessons learned from the earthquake and tsunami that devastated Fukushima and caused the meltdown of… Read More