What We Can Learn From The Korean Dilemma

Fortunately, few of us will have to deal personally with the hard decisions posed by the increasingly tense standoff on the Korean Peninsula. Most corporate decisions, thankfully, don’t involve nuclear… Read More

Prepare for a Response to Slashing Regulation

Within banking, oil and gas, telecommunications, pharmaceuticals, and automakers, among many other industries, there’s an irrational exuberance about the prospect of reduced regulation under the Trump administration. Some people are… Read More

Adding “Attack by President” to Crisis Preparedness

Thanks to all who tuned in to my Webinar, “How Your Brand Can Weather A Political ‘Tweet Storm.’” If you missed it, the program is available here through WebEx. I… Read More

What to do when you’ve been Trumped: Six Considerations to Survive the “Tweet Storm”

After watching the experiences of Nordstrom’s and L.L. Bean, some of my friends and clients have asked about the appropriate response if your brand is embroiled in one of President… Read More


The death of Fidel Castro has brought a range of reactions from people around the world. None more explosive online than the #TrudeauEulogies, prompted by the Prime Minister of Canada’s… Read More

Zika Virus Challenges Rio 2016

Hosting the Olympics spotlights more than athletic competition. It also casts light on a range of social and political issues—bringing thorny communications challenges. Already a number of athletes have pulled… Read More

The Advertising Didn’t Work: Inside the Battle for Minds and Rides

The headline in The New York Times opinion section: “How Austin Beat Uber.” A pitched political battle between the City of Austin and transportation networking giants Uber and Lyft resulted… Read More

Cuba Revisited

Last week The Wall Street Journal reinforced my observation about Cuba’s readiness to establish trade with the United States, especially regarding cigar production. The Journal reports that Cuban agriculture—with its… Read More

A New Era in Cuba

The first U.S. cruise ship in nearly 40 years docked in Havana harbor on May 2. I happened to be in Cuba a few days earlier, and I came away… Read More

Uh Oh, That Screen Shot Lives On

When Mike Webb, conservative candidate for United States Congress in Virginia’s 8th District, decided to screen shot a post from his campaign Facebook page last night, he likely didn’t realize… Read More