Tiger’s Situation Requires a Strong Dose of Transparency

This week the sports world confronted the news that Tiger Woods was arrested on Memorial Day for driving under the influence. I posted about the golfer’s rebranding effort last year… Read More

Volkswagen Takes Global Sales Title Despite Scandal

Volkswagen surpassed Toyota in 2016 car sales despite its diesel emissions cheating scandal. Not many analysts were predicting this turn of events when the ugly narrative came to light. VW’s successful performance was… Read More

A Major Setback for Samsung

Samsung decided to bench the Galaxy Note 7 this week rather than risk a potential strike three with consumers. As airline travelers know all too well, the Samsung smart phones… Read More

Exploding Devices Revisited

Recent headlines describing how Samsung Galaxy phones burned a six-year-old child and ignited a Jeep are reminiscent of a 2006 product recall by Dell. I was brought in to help… Read More

What Delta Did Right

I am no fan of airline delays, but as someone who spends about 60 percent of my time traveling, I have come to learn that not all delays are created… Read More

Crisis Communications in Sports

June was an interesting month for some of my former sports clients. Golfer Dustin Johnson’s triumphant victory in the 2016 U.S. Open was bookended by Maria Sharapova’s two-year suspension from… Read More

A New World for SeaWorld

I applaud SeaWorld’s new ad campaign and the fundamental changes the company has embraced. As its print ad states: “There’s no dancing around this subject. A lot has happened since… Read More

Cuba Revisited

Last week The Wall Street Journal reinforced my observation about Cuba’s readiness to establish trade with the United States, especially regarding cigar production. The Journal reports that Cuban agriculture—with its… Read More

A New Era in Cuba

The first U.S. cruise ship in nearly 40 years docked in Havana harbor on May 2. I happened to be in Cuba a few days earlier, and I came away… Read More

Uh Oh, That Screen Shot Lives On

When Mike Webb, conservative candidate for United States Congress in Virginia’s 8th District, decided to screen shot a post from his campaign Facebook page last night, he likely didn’t realize… Read More