A Year in Crisis: The Top Crises of 2017, Analyzed

A Year in Crisis: The Top Crises of 2017, Analyzed

I don’t know about you, but I’ve banged my hands on my desk and shouted “What were they thinking!!!” over a corporate crisis about 78 times this year. It is… Read More

Your Values Should Inform Crisis Response

It’s very important that a company have a clear understanding of its culture before a crisis occurs. We recently led a crisis simulation at a major international corporation. Afterward, the… Read More

The Value of Authenticity and Transparency in Crisis

I always advise my clients to act with authenticity and transparency in the aftermath of crisis. Baylor University is a great illustration. Baylor’s administration and its athletics department concealed information,… Read More

Another Fukushima Tsunami – Minus the Crisis

Two weeks ago another earthquake and tsunami hit Fukushima, Japan. This was the area that experienced the country’s largest quake and tsunami in recorded history in 2011, resulting in catastrophic… Read More

Reaching Millennials

The folks at Newman’s Own, the company founded by the late actor Paul Newman, recently discovered some interesting insights about the brand. The salad dressing and popcorn company found that… Read More

A New, Big Problem for the Little Creamery in Brenham

Barely a year after the listeria outbreak at Blue Bell Creameries that caused three fatalities, the company is again dealing with product contamination. “Out of an abundance of caution, we… Read More

Bearish on the Bears

Last week’s indictment of former defensive end Shawn Oakman on charges of felony sexual assault is yet another symptom of ongoing problems in intercollegiate athletics at Baylor. I believe that… Read More

The Age of Radical Transparency

Dave Samson, General Manager of Public Affairs at Chevron and president of the Arthur W. Page Society, shares insights on mobile technology and its role in crisis management: “Twitter is… Read More